Comments on: Asus Zenbook Crash After Sleep – Kernel Power Event ID 41

By: John Bennett

John Bennett — Wed, 20 May 2020 01:09:13 +0000

Wow… almost 10 years later, I decided to resurrect an old, but still functional Asus Zenbook UX31E. Newly formatted, installed Windows 10 64-bit… and the dreaded battery issue started happening. Only when on battery, the computer would shut down/turn off, and couldn’t be turned back on again unless plugged in. Battery had lots of juice…

I went the hardware route, bought a T-5 Torx screwdriver at Lowes, opened the case and removed the battery connector. Waited five minutes and reconnected. Magic. It works!

Thanks!

By: Theodor

Theodor — Tue, 19 Jul 2016 22:42:33 +0000

The disconnect solution works, but there is a better solution.
Try emptying the battery, just use your computer until when it can not open then plug it in and probably problem solved, for me at least.

By: Henry

Henry — Fri, 30 Oct 2015 19:06:15 +0000

I have UX305 and if not every time then nearly every time it I’m waking it from hibernation th graphics are garbled.

The display changes from garbled to the picture it should be showing at random sub-second intervals. It’s nearly impossible (and not to say frustrating) to log back in and save my work just to reboot which fixed graphics.

Luckily, this thing is still under guarantee and I’m not the one who is going to open this one up as there’s plenty of ways to screw it up ie. with static electricity.

After all, if it wasn’t for guarantee, I’d propably open it up myself after I’d bought gear to take care of static electricity…

By: krysh

krysh — Tue, 29 Apr 2014 16:21:23 +0000

PS, The battery connector needs to be lifted upwards. DO NOT pull it backwards!

By: krysh

krysh — Tue, 29 Apr 2014 16:18:34 +0000

This was awesome!!!
My ux21e crashed every time I pulled the power cord, and never made it below 60% battery. I had tried everything but only the battery trick fixed my laptop. Now it’s 100% solid!!!! Thank you very much!
(I also disconnected the auxiliary/bios battery, just to be sure)

By: JLK

JLK — Tue, 04 Mar 2014 19:41:43 +0000

Hi, I’ve had my ASUS Zenbook ux31e win 7 for 2 years now, and recently for the first time the battery went completely flat and the system thus shut off. When I reboot it it opens with windows and my desktop, and then the screen becomes black (but you can still alt+tab), when woken from sleep mode it is completely black and no response. I am not afraid to open the case since my warranty is probably long expired, but will it solve my problem? I don’t want to send it to ASUS for repairs because in my country ASUS repairs are not up to standard. (a few friend complained about it). I had no trouble with this awesome ultrabook untill now and I hope it can be fixed this easily. Thanks beforehand
JLK

By: MDC

MDC — Mon, 10 Feb 2014 03:04:06 +0000

Thanks for this post! I am having this problem with the Zenbook I bought in December. My question is this: Why would the second solution (disconnecting the battery from the motherboard, and then reconnecting it) actually work? I don’t understand what the point of doing that would be. Also, I’m concerned about voiding my warranty. Thanks again…

By: Tom

Tom — Thu, 23 Jan 2014 14:05:25 +0000

I have the same problem sometimes (not always), but I noticed it only happens when an external monitor is attached using the VGA output. Whenever this adapter is removed before “sleep-mode”, the problem doesn’t occur after wake-up. As a workaround now, I’ll de-attach the external monitor, but this is not a permanent solution I hope.