Comments on: Remote Desktop – Black Screen Of Death

By: JJ

JJ — Thu, 17 Jun 2021 07:00:02 +0000

We had this issue and researched it for weeks, unfortunately none of the above fixes worked for us. Eventually we were able to fix it by using gpedit to disable a group policy called “Use WDDM graphics display driver for Remote Desktop Connections”. When this is disabled it reverts to the XDDM graphics driver – this was an immediate fix for us (Windows 10 VMs running in Azure)

By: Rashmi

Rashmi — Thu, 30 Jul 2020 16:39:00 +0000

Thank you so much for posting these solutions, step 1 itself worked for me

By: Aaum rajak Tamboli

Aaum rajak Tamboli — Sat, 27 Jun 2020 04:30:13 +0000

Rdc system black screen occurred. Any steps

By: Sanja Zivkovic

Sanja Zivkovic — Fri, 26 Jun 2020 20:22:35 +0000

THANK YOU!!! First one worked for me :)

By: Oussama

Oussama — Sat, 13 Jun 2020 21:35:32 +0000

nothing helped me ,, I know what’s the solution but I don’t know how to do it
my solution is to restart the rdp with a third part ,, like a tool or a program that shut down the rdp and restart it automatically

By: Gordon Barker

Gordon Barker — Fri, 03 Apr 2020 08:04:50 +0000

Man I am still trying all of these solutions none worked. I think that my issue kicked up a time-out so maybe Internet extra slow today? Just not sure about this.

By: ashok

ashok — Sat, 09 Nov 2019 08:45:20 +0000

clearing cache helped me…thanks

By: Naveen

Naveen — Thu, 04 Jul 2019 06:51:52 +0000

CTRL + ALT + END worked for me.

By: JK

JK — Tue, 30 Apr 2019 14:52:30 +0000

I have discovered yet another reason for this to occur. In my case the server I was trying to RDP to was extremely low on disk space. The black screen was Windows trying to create my profile for the first time and not finding enough disk space to do that. Someone who already had a profile on the target system was able to successfully RDP. Once they cleaned up the disk, I was then able to successfully RDP.

By: yukonzach

yukonzach — Tue, 16 Apr 2019 15:30:47 +0000

You absolutely rock! The adding of the function key to pull up the Task Manager option worked like a charm. Thank you!!!

By: Michael G

Michael G — Thu, 14 Mar 2019 15:48:44 +0000

This Article, relates to server 2016, but found same issue on 2012 too! Ultimate fix was disabling th e app rediness serverice, also Audio for good measure, but not required for my group, so it may not be necessary for all….

https://social.technet.microsoft.com/Forums/en-US/96dbf822-0a84-414c-9d00-798dbf94af59/black-screen-for-users-in-rds-2016?forum=winserverTS

By: Micha

Micha — Mon, 11 Feb 2019 17:38:30 +0000

Great! Very helpful! Cheers!

By: Mo

Mo — Wed, 16 Jan 2019 15:16:19 +0000

So helpful!!! Thank you!!

By: Srikanth Y

Srikanth Y — Fri, 11 Jan 2019 05:19:52 +0000

Thank you it worked me too!

By: John Szydelko

John Szydelko — Sun, 23 Dec 2018 03:24:21 +0000

Thank you. Changing the resolution of my home PC to match the resolution of the PC I was connecting to worked. Many many thanks

By: saboor mohammad

saboor mohammad — Wed, 20 Jun 2018 19:24:10 +0000

Thanks a lot, it worked for me.

By: chamila

chamila — Tue, 13 Jun 2017 00:36:42 +0000

Thank you very much for sharing. It saved lots of time.

By: Angel

Angel — Sun, 09 Apr 2017 15:16:13 +0000

You, dear sir, have just save me of a long trip to reboot remote PC.
And yes, I’m commenting this through remote desktop!
Thanks.

By: Luke

Luke — Thu, 30 Mar 2017 05:04:10 +0000

Can not seem to fix this tied everything now what?

By: Carol C.

Carol C. — Wed, 22 Mar 2017 17:46:49 +0000

This “RDP black screen” has been a bug since 2011. Six *YEARS* later…. it’s still present in
W10 v1607.

Ugh.

By: Moustafa

Moustafa — Mon, 06 Feb 2017 12:25:40 +0000

I some how managed to fix this problem by updating the Nvidia Geforce graphics card

By: Manu Mukumbi

Manu Mukumbi — Mon, 16 Jan 2017 19:37:48 +0000

Disabling Bitmap Caching works perfect. I agree that you find at most times you get to logging remotely on machines with different resolutions hence all this issues. Also Ctrl + Alt + End works fine.

Cheers all.

By: Moustafa

Moustafa — Tue, 25 Oct 2016 16:53:08 +0000

I am having the same problem everytime I login I get a black screen for 2 seconds then it is fine after that, if I minimize the remote desktop windows and maximize it again, then it will give me a black screen again.

By: Dave

Dave — Fri, 01 Apr 2016 10:54:45 +0000

I have been remoting into this machine for years but the black screen issue only started when I upgraded to windows 10. Every morning I log into it and I get the black screen. I have tried disabling the bitmap cache but still same issue. I have found that if I log in and get black screen and just minimize that connection and wait around 5 minutes it will kick me out and the second remote attempt will work. This connect, wait connect again has been working for months now. I hope Microsoft resolves this soon.