Issue: Asus Zenbook crashes, blue screens or unexpectedly shuts down shortly after waking up from sleep mode. This has been reported since the release of the Asus Zenbook and apparently Asus has yet to acknowledge the issue. My query to Asus Support after experiencing 4 crashes in two weeks went unanswered. BIOS updates, driver updates…. nothing seems to help anyone resolve the issue except the two processes below. A shame as it’s tarnishing what is otherwise an impressive ultrabook. See this thread for a long discussion of the issue: Zenbook Prime and the Unexpected Shutdown Problem
Here’s a crash that happened about 1 minute after coming out of sleep mode as logged by Windows 8. You can browse for these events in Event Viewer and search for Event ID 41.
Log Name: System
Event ID: 41
Task Category: (63)
Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Solutions – Two solutions: choose the first if you’re not comfortable opening a laptop case. Choose the second if you’re fine with opening the case and want a permanent solution with no drawbacks. The second option takes about 10 minutes mostly for the case screws.
Solution #1 – Change all “Sleep” Power Options to “Hibernate”.
This option solved the problem immediately but means a longer delay waking the computer from Hibernation vs Sleep mode thus nullifying the advantage of rapid wake from the SSD Hybrid disk.
- Search (Windows key + W in Windows 8) for “Power Options”
- Change “Choose what closing the lid does” to “Hibernate”
- Change “Choose what the power button does” to “Shut down” or “Hibernate”
- Edit “Power Plan” options” to ensure sleep is set to never
Solution #2 – Unplug the battery connector from the motherboard and reconnect
This option solves the issue and allows use for Sleep mode without crashing.
- Acquire Torx #5 screwdirver – buy at Home Depot for $6 – Amazon for $6-12
- Power off the system, disconnect power
- Open case by removing all twelve T5 screws
- Locate the battery connector cable – front left middle
- Carefully lift the right side tab and disengage the connector
- Reseat the connector starting left to right
- Gently press down to complete and confirm a proper connection
- Power the system backup